Federal Retirement Advisors Effective Date: July 14, 2026 Last Updated: July 14, 2026

 

Federal Retirement Advisors (“Company,” “we,” “us,” or “our”) operates the website located at https://retirementhelp.us/ (the “Site”) and provides retirement, Thrift Savings Plan (TSP), and federal benefits planning services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit the Site, submit a contact form, upload documents through our secure file upload tool, or schedule a consultation with us.

 

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.

 

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily submit through the Site, including:

 

• Contact form submissions: name, email address, phone number, and any message content you provide.
• Consultation scheduling: when you schedule a consultation through our booking tool (Calendly), we, and our scheduling provider, collect your name, email address, phone number, and selected appointment details.
• Secure file uploads: documents you upload through our Secure File Upload page, which may contain sensitive personal and financial information such as your Social Security number, federal employment records, TSP statements, pension or annuity information, insurance details (e.g., FEGLI, FEHB), tax documents, or other financial account information.
• Communications: information you provide when you call, email, or otherwise correspond with us.

1.2 Information Collected Automatically

When you visit the Site, we, and our service providers, may automatically collect certain information through cookies, tags, and similar technologies, including:

 

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, referring/exit pages, and click activity
• Approximate geographic location (derived from IP address)

 

We use tools such as Google Tag Manager and associated analytics services to collect this information. See Section 4 (Cookies and Tracking Technologies) for more detail.

1.3 Information from Third Parties

We may receive limited information from third-party services we use to operate the Site or deliver our Services, such as our scheduling provider (Calendly) or website hosting/optimization providers.

 

2. How We Use Your Information

We use the information we collect to:

 

• Respond to inquiries submitted through our contact form
• Schedule, confirm, and manage consultations
• Provide, personalize, retirement, TSP, and benefits planning services
• Review documents you upload in order to prepare retirement and benefits recommendations
• Communicate with you about your account, appointments, or requested services
• Maintain, secure, and improve the Site and our Services
• Comply with legal, regulatory, and recordkeeping obligations applicable to financial services providers
• Detect, prevent, and address fraud, security, or technical issues

 

We do not use the sensitive financial or identification information you upload for any purpose other than providing the retirement and benefits planning services you requested, unless you separately authorize additional use.

 

3. How We Share Your Information

We do not sell your personal information. We may share information as follows:

 

• Service providers: with vendors who perform services on our behalf, such as website hosting and performance optimization, appointment scheduling (Calendly), email/communications tools, and secure file storage. These providers are permitted to use your information only to provide services to us.
• Professional advisors and carriers: where necessary to carry out your requested retirement, TSP, insurance, or benefits planning (for example, coordinating with a insurance carrier), and only with your knowledge in the course of the engagement.
• Legal and compliance purposes: to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of the Company, our clients, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of company assets, subject to standard confidentiality protections.
• With your consent: for any other purpose disclosed to you at the time you provide the information, or with your consent.

 

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies (such as tags implemented via Google Tag Manager) to operate the Site, remember preferences, and understand how visitors use the Site. Depending on configuration, this may include analytics cookies (e.g., Google Analytics) that help us understand aggregate visitor behavior.

 

You can control cookies through your browser settings, including blocking or deleting cookies. Please note that disabling cookies may affect the functionality of the Site.

 

We currently do not respond to “Do Not Track” browser signals, as no uniform standard for such signals has been adopted.

 

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal and financial information we collect, including for documents submitted through our secure file upload tool. These measures may include encryption in transit, access controls, and restricted employee access to sensitive files.

 

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

 

6. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal and regulatory recordkeeping obligations applicable to financial and retirement planning services, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to securely delete or de-identify it.

 

7. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable state privacy laws (such as those in California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy statutes) including the right to:

 

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal and regulatory exceptions
• Opt out of certain uses of your information, where applicable
• Not be discriminated against for exercising your privacy rights

 

To exercise any of these rights, please contact us using the information in Section 11. We will respond in accordance with applicable law. We may need to verify your identity before fulfilling certain requests, particularly given the sensitivity of financial documents you may have submitted.

 

Note on financial privacy: Because we provide retirement and benefits planning services, certain information you share with us may also be subject to financial privacy protections (such as those under the Gramm-Leach-Bliley Act) that limit how nonpublic personal information may be shared with unaffiliated third parties. We do not share your nonpublic personal information with unaffiliated third parties for their own marketing purposes.

 

8. Children’s Privacy

The Site and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

 

9. Third-Party Links

The Site may contain links to third-party websites or services (including our Calendly scheduling page and social media profiles). We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page indicates when this policy was last revised. Material changes will be posted on this page, and, where appropriate, we will provide additional notice.

 

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

 

Federal Retirement Advisors 2301 N 9th St., Ste. B Broken Arrow, OK 74014 Phone: (918) 957-8234 Website: https://retirementhelp.us/

 

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Because this Site collects sensitive financial information from individuals nationwide and the business appears to provide financial/retirement advisory services, we recommend having this policy reviewed by an attorney familiar with the Gramm-Leach-Bliley Act, SEC/state investment adviser regulations (as applicable to your registration status), and state consumer privacy laws (e.g., CCPA/CPRA) before publishing, to confirm it accurately reflects your actual data practices and vendor relationships (e.g., your file upload provider, email/CRM tools, and analytics configuration).